Customer Support Specialist
Skills
BusinessComputer LiteracyCustomer ServiceCustomer SupportOnboardingResolutionsShooting Video
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-3+ years of experience in a Customer Support role
- Customer service and communication skills including business writing
- Software and environment troubleshooting and diagnostic skills
- Solid understanding of basic computer functions and ability to teach/train users
- Experience supporting Software As A Service preferred not required
- Strong oral and written communication skills
- Excellent organizational problem solving and communication skills
- Ability to work independently and balance multiple priorities
- Team player resourceful flexible
Nice to have
- SaaS experience
- Technical support experience
- Paychex Flex experience
- Remote work capability
Day to day
- Deliver end-to-end client support across onboarding ongoing use and issue resolution
- Provide platform training implementation guidance and setup support to ensure client success
- Troubleshoot platform problems communicate clear resolutions and collaborate with internal teams on escalations