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HST Pathways logoHST Pathways

Customer Support Specialist

Skills
Software TestingApplication TestingTrainingCustomer ExperienceDocumentationExternal SHealthcare
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree recommended
  • Proficient in MS Office and related products
  • Technically savvy and able to learn new software quickly
  • EChart or Practice Management experience preferred
  • Healthcare or clinical experience preferred
  • Exceptional communication skills for internal and external communication
  • Able to manage multiple tasks in a fast-paced environment
  • Remote work experience a plus

Nice to have

  • Authentic
  • Inspiring
  • Motivated
  • Quick learner
  • Detail-oriented
  • Team player
  • Self-starter
  • Data-driven
  • Results-oriented
  • Empathetic
  • Proactive

Day to day

  • Serve as the main point of contact for customer service and support across HST Pathways application offerings
  • Troubleshoot application and workflow issues with strong problem-solving skills and exceptional customer care
  • Document client needs and issues clearly while collaborating with internal teams to drive timely resolution
  • Replicate and escalate issues when needed and support quality assurance and application testing activities