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Customer Support Specialist
Skills
Customer Relationship ManagementCustomer SuccessCustomer SupportEmerging TechnologiesInterpersonalLawLaw Firms
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of customer support experience across phone email and chat
- Strong communication and interpersonal skills
- Comfortable learning new technology and websites quickly
- Computer savvy with Microsoft Office experience
- CRM experience such as Salesforce or Zendesk preferred
- Knowledge of the legal services industry preferred
Nice to have
- Passionate about technology
- Helpful and client focused
- Collaborative
- Detail oriented
- Adaptable
Day to day
- Deliver exceptional customer experiences by being the first point of contact for clients and answering product and service questions.
- Provide world-class customer support and technical troubleshooting to help law firms and legal professionals use the software effectively.
- Track cases through to resolution while escalating complex issues to other departments and maintaining accurate client records.