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Customer Support Specialist
Skills
Computer LiteracyCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceCustomer SupportEmerging TechnologiesMicrosoft Office
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of customer support experience across phone email and chat
- Experience providing customer service and technical support for software preferred
- Excellent communication skills
- Strong interpersonal communication skills
- Comfort using Microsoft Office products including Word and PowerPoint
- Ability to quickly learn new technology websites and software
- CRM experience such as Salesforce or Zendesk preferred
- Knowledge of the legal services industry preferred
Nice to have
- Passionate about technology
- Helpful and patient
- Computer savvy
- Collaborative
Day to day
- Deliver exceptional customer experiences as the first point of contact for clients using legal tech software.
- Provide friendly, knowledgeable support by troubleshooting issues answering inquiries and guiding customers through product use.
- Maintain accurate case records track issues through resolution and collaborate with internal teams to improve service and customer satisfaction.