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Customer Support Specialist
Skills
Customer Relationship ManagementCustomer SuccessCustomer SupportEmerging TechnologiesInterpersonalLawLaw Firms
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of customer support experience across phone email and chat
- Strong communication and interpersonal skills
- Comfortable learning new technology and explaining it clearly
- Proficient with Microsoft Office products including Word and PowerPoint
- CRM experience such as Salesforce or Zendesk preferred
- Knowledge of the legal services industry preferred
Nice to have
- Tech savvy
- Customer focused
- Collaborative
- Detail oriented
- Adaptable
- Proactive
Day to day
- Deliver exceptional customer experiences by being the first friendly point of contact for clients
- Provide world-class customer support and technical troubleshooting for software issues and product inquiries
- Track cases through resolution while escalating complex issues to the appropriate teams and maintaining accurate records