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Customer Support Specialist
Skills
Computer LiteracyCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceCustomer SupportEmerging TechnologiesMicrosoft Office
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of customer support experience across phone email and chat
- Strong communication and interpersonal skills
- Comfortable learning new technology websites and software quickly
- Computer savvy with Microsoft Office including Word and PowerPoint
- Prior CRM experience such as Salesforce or Zendesk preferred
- Knowledge of the legal services industry preferred
Nice to have
- Tech passionate
- Detail oriented
- Collaborative
- Customer focused
- Adaptable
- Professional
Day to day
- Deliver exceptional customer support as the first point of contact for law firm clients
- Troubleshoot software issues and guide users through products and services with clear confident communication
- Track cases to resolution escalate complex issues and capture feedback to improve the platform