RRemoteville
Juniper Square logoJuniper Square

Customer Support Specialist

Skills
ActingAnalytical SkillsTrainingCustomer Relationship ManagementCustomer SuccessEngineeringManagement Information Systems
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in Finance Accounting Economics MIS or business-related field preferred
  • 2+ years of professional experience in a relevant setting
  • Excellent written and verbal communication skills
  • Assertiveness and perseverance when resolving customer requests
  • Team-first attitude with empathy and passion for helping others
  • Strong troubleshooting problem-solving and analytical ability
  • Excellent time management and organizational skills
  • Strong technical aptitude and a desire to learn and develop new skills

Nice to have

  • Empathetic
  • Team-oriented
  • Curious
  • Proactive
  • Detail-oriented

Day to day

  • Deliver technical assistance to customers via phone email and chat while resolving issues promptly and professionally
  • Develop deep knowledge of the software and private markets industry to become a trusted product expert
  • Collaborate with Customer Success Product and Engineering teams to solve customer problems improve documentation and shape product enhancements
  • Bachelor’s degree in Finance Accounting Economics MIS or a related business field preferred
  • 2+ years of professional experience in a relevant setting
  • Excellent written and verbal communication skills
  • Strong troubleshooting problem-solving and analytical ability
  • Excellent time management and organizational skills
  • Strong technical aptitude and a desire to learn new skills