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Customer Support Specialist
Skills
Software As A ServiceAirline TicketingContinuous ImprovementCustomer BaseCustomer ExperienceEasily AdaptableEnhanced Data Rates For GSM Evolution
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 12 months+ experience in customer support or similar role within a SaaS or technology-driven environment
- Comfortable troubleshooting technical issues and working with SaaS products and ticketing systems
- Good verbal and written communication skills with the ability to simplify technical information
- Passion for delivering excellent customer experience and building strong relationships
- Logical thinker who can analyse issues data root causes and trends
- Thrives in a fast-paced ever-evolving growth environment
- Natural interest in developing technologies and exploring AI
- Team player willing to go the extra mile to support customers and colleagues
- Experience working with third-party suppliers is desirable
Nice to have
- Creative problem solving
- Strong attention to detail
- Empathetic
- Self starter
- Curious
- Energetic
- Enthusiastic
- Strong self-organisation
- Accountable
Day to day
- Provide first-line support to customers via ticketing system and telephone, ensuring timely resolution of queries.
- Triage customer issues using internal tools and drive them through to resolution with accuracy and care.
- Use data and AI tools to improve processes, enhance customer experience, and create engaging learning content.