RRemoteville

How Remoteville checks and expires listings

Kuberno logoKuberno

Customer Support Specialist

Skills
Software As A ServiceAirline TicketingContinuous ImprovementCustomer BaseCustomer ExperienceEasily AdaptableEnhanced Data Rates For GSM Evolution
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 12 months+ experience in customer support or similar role within SaaS or technology environment
  • Comfortable troubleshooting technical issues and using customer ticketing systems
  • Good verbal and written communication skills with ability to simplify technical information
  • Strong customer-centric mindset and relationship building skills
  • Logical problem solver able to analyse issues data themes and root causes
  • Thrives in a fast-paced ever-evolving growth environment
  • Natural interest in developing technologies and exploring AI
  • Team player willing to go the extra mile for customers and colleagues

Nice to have

  • Collaborative
  • Empathetic
  • Curious
  • Self-starter
  • Detail-oriented
  • Enthusiastic
  • Adaptable
  • Accountable

Day to day

  • Provide first-line support to customers via ticketing system and telephone with timely accurate assistance
  • Triage customer issues using internal tools and manage cases through to resolution
  • Deliver training to customers and support colleagues while creating clear engaging learning content
  • Collaborate across the business to resolve complex issues and use data to drive continuous improvement