Customer Support Specialist
Skills
Business InsightsCollaborative EnvironmentTrainingCustomer SatisfactionCustomer SuccessEngineeringOral
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- One or more years of experience in a customer facing role within a service or support environment
- Strong verbal communication skills with the ability to stay calm clear and solutions focused
- Excellent written communication skills for email and chat interactions
- Technically adept and quick to learn new systems and tools
- Comfortable working in a fast moving collaborative environment
- Experienced with spreadsheets and basic image editing tools
Nice to have
- Empathetic
- Solutions focused
- Calm under pressure
- Collaborative
- Adaptable
- Technically curious
Day to day
- Serve as the primary contact for partner inquiries and provide fast empathetic support
- Troubleshoot platform questions and technical issues with a clear solution oriented approach
- Capture customer insights and collaborate with internal teams to improve the partner experience
- Maintain support resources and communicate product updates in simple digestible language