RRemoteville
LINQ logoLINQ

Customer Support Specialist

Skills
Software As A ServiceContact CentersCustomer ExperienceCustomer SupportNutritionSoftware SupportTraining
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Discretion and independent judgement skills
  • Excellent verbal and written communication skills
  • Excellent organizational skills and high attention to detail
  • Solid background working with computers and Microsoft Product Suites
  • Software support or technical support experience in a SaaS environment
  • Friendly and professional demeanor with team experience
  • Passion for effective problem-solving or customer support experience
  • Patience and emotional intelligence in high stress environments
  • Commitment to schedules and deadlines
  • Valid Driver's License required

Nice to have

  • Friendly
  • Professional
  • Patient
  • Detail-oriented
  • Collaborative
  • Solutions-focused

Day to day

  • Provide professional technical support across the LINQ Nutrition product suite to school district staff parents and related users
  • Troubleshoot customer issues through calls emails and chat while using Salesforce and other tools to document interactions and track tickets
  • Create training materials and product documentation that improve customer understanding and help internal teams resolve issues faster