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Customer Support Specialist
Skills
BusinessCustomer SatisfactionCustomer SupportMarketingPresentationsTechnical SupportTraining
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 1 year experience in customer support helpdesk or SaaS service-focused role
- Exceptional written and verbal communication skills with confidence on phone and video
- Ability to explain complex topics simply and concisely
- Interest in learning new technologies and understanding how systems and products work
- Strong time management and organisational skills to handle a fast-paced varied workload
- Skilled at building trust and rapport with customers
- Enthusiasm for continuous learning and self-improvement
- Confidence in challenging existing ways of working and offering fresh perspectives
Nice to have
- Enthusiastic
- Dependable
- Curious
- Approachable
- Reliable
- Helpful
- Innovative
Day to day
- Engage with new and existing customers across email phone and video to deliver responsive support
- Take ownership of customer issues from first contact through to resolution while keeping customers clearly updated and well informed
- Troubleshoot system issues collaborate with internal teams and replicate bugs to help identify accurate solutions and improve the customer experience
- Build strong trusted relationships contribute to how-to guides and support processes and help customers and colleagues succeed