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Customer Support Specialist
Skills
ChatCustomer SatisfactionCustomer SupportSoftware SupportWritten
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 1 year in a software support role
- Ability to learn quickly and adapt
- Can work independently and collaboratively
- Comfort handling complex challenges under pressure
- Strong written communication skills
- Passion for helping people respectfully and kindly
- Experience with salons spas or beauty and wellness is a plus
Nice to have
- Quick learner
- Independent worker
- Team player
- Calm under pressure
- Empathetic communicator
Day to day
- Respond to customer inquiries quickly and accurately through chat and calls
- Troubleshoot technical issues and deliver expert support using growing product knowledge
- Collaborate with internal teams to resolve problems document solutions and improve customer satisfaction