How Remoteville checks and expires listings
Customer Support Specialist
Skills
Airline TicketingCantoneseChineseTrainingCustomer Relationship ManagementElectronic Trading SystemsEnglish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong written and verbal communication skills
- Fluency in Mandarin and English both written and spoken
- Cantonese is an advantage
- Client-first attitude with patience professionalism and calm under pressure
- Comfortable supporting clients across live chat email and phone
- Eligibility to work remotely from the relevant location
Nice to have
- Patient
- Professional
- Calm under pressure
- Client-focused
Day to day
- Respond to client queries promptly and professionally across live chat email and phone.
- Support Chinese-speaking clients across UK and Canada coverage hours while maintaining evening shift service standards.
- Assist with account opening verification funding withdrawals platform navigation and escalation of complex cases to resolution.
- Keep accurate records follow compliance requirements and improve knowledge-base content.