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Customer Support Specialist
Skills
Adobe PhotoshopCustomer ExperienceCustomer Relationship ManagementCustomer SupportEnglishMarketingResearch Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least one year of troubleshooting technical support or database administration experience
- Willingness to quickly learn new technologies and software tools
- Excellent problem-solving skills and empathy
- Strong verbal and written communication skills
- Ability to explain technical subject matter to non-technical audiences
- Exceptional attention to detail
- Strong work ethic with a sense of urgency
- Client-first mentality
Nice to have
- Performing arts knowledge
- Continuous learner
- Collaborative
- Self-motivated
- Puzzle-loving
- Adaptable
Day to day
- Serve as the first point of contact for arts organizations and troubleshoot complex software workflows.
- Deliver responsive support through tickets live chat and phone while maintaining a customer-first approach.
- Investigate bugs document issues in Zendesk and Jira and collaborate with product and development teams to resolve problems.