Customer Support Specialist
Skills
Active ListeningAirtableCustomerCustomer InteractionCustomer SatisfactionCustomer SupportNet Promoter Score
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Detail-oriented with meticulous attention to small details
- Brilliant communicator in written and verbal forms
- Customer-centric with a genuine care for customers
- Adaptable and a fast learner with capacity to adapt to new processes, regulations, and tools
Nice to have
- Experience in fintech or B2B environment
- Interest in technology, venture capital, and angel investing
- Familiarity with Zendesk and Airtable
Day to day
- Be the frontline point of contact for customer support, handling emails, chats and calls from our customers
- Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services
- Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver
Hiring process
- Interview with People & Talent Lead
- Take-Home Challenge
- Interview with Head of Commercial
- Final Interview with Co-CEOs & Founders