Remote Customer Support Specialist Job in UK Odin

Who you are

• Detail-oriented with meticulous attention to small details
• Brilliant communicator in written and verbal forms
• Customer-centric with a genuine care for customers
• Adaptable and a fast learner with capacity to adapt to new processes, regulations, and tools

Desirables

• Experience in fintech or B2B environment
• Interest in technology, venture capital, and angel investing
• Familiarity with Zendesk and Airtable

What the job involves

• Be the frontline point of contact for customer support, handling emails, chats and calls from our customers
• Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services
• Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver

Application process

• Interview with People & Talent Lead
• Take-Home Challenge
• Interview with Head of Commercial
• Final Interview with Co-CEOs & Founders