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Customer Support Specialist
Skills
Customer ExperienceCustomer SatisfactionCustomer SupportEnglishLoopingMarketingResearch Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experienced in high volume email-based support
- Strong written communication with empathy and clarity
- Able to simplify complex information into actionable guidance
- Process-minded with interest in macros and efficiency
- Comfortable working autonomously and troubleshooting first
- Tech-forward and adaptable in a fast-moving startup
- Customer-obsessed with a focus on satisfaction
Nice to have
- High ownership
- Empathetic
- Process-minded
- Autonomous
- Adaptable
- Customer-obsessed
Day to day
- Own and resolve high-volume email support tickets with speed and care
- Run occasional pre-booked calls with premium users to help with product issues and customer concerns
- Track customer pain points and collaborate with internal teams to improve the support experience
Hiring process
- Log in on assigned days and work the inbox to zero
- Clear out as much of the inbox as possible before logging out
- Coordinate flexible scheduling during initial setup