Customer Support Specialist
Skills
AdoptionApache SparkDolphinEnhanced Data Rates For GSM EvolutionHealthcareIT EscalationSoftware Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 2 years of experience in an orthodontic practice in a financial coordinator treatment coordinator practice manager or operations role or equivalent technical or software support experience within the orthodontic industry
- At least 1 year of experience using one or more integration partner systems such as Tops Cloud9 Dolphin OrthoTrac or Edge Cloud
- Strong ability to troubleshoot research and resolve complex software issues in a timely manner
- Excellent verbal and written communication skills with the ability to support both clients and internal teams
- Ability to manage multiple priorities stay organized document thoroughly and contribute proactively in a fast-paced environment
Nice to have
- Customer-first mindset
- Creative problem-solving
- Strong communication
- Highly organized
- Proactive
Day to day
- Deliver customer support across phone email and web channels with professionalism empathy and responsiveness
- Research troubleshoot and resolve software and workflow issues accurately and efficiently including multi-step problems
- Document support cases findings and resolutions thoroughly in the ticketing system and provide workflow guidance
Hiring process
- Apply today