Customer Support Specialist
Skills
Software As A ServiceContact CentersCustomer Relationship ManagementEnglishEvolutionMulti-Channel MarketingSpanish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in a contact center or technical support role within SaaS
- Proficiency with Zendesk or a similar CRM
- Comfort navigating deep ticket histories and using macros efficiently
- Excellent verbal and written English
- Ability to explain technical concepts in simple friendly language
- Positive mindset toward AI in the workplace and quick software learning ability
- Associate’s degree or higher preferred
- Stable quiet professional home workspace
- High-speed internet with required download and upload speeds
- Stable VOIP connection for consistent phone support
Nice to have
- Customer-centric
- Tech-adaptable
- Fast-paced mindset
- Power user
- Collaborative
- Process improvement oriented
- Spanish fluency
Day to day
- Provide high-volume technical support across live chat email and phone for healthcare compliance users
- Troubleshoot software bugs navigation issues and account problems with a power-user mindset
- Educate customers on CE Broker plans capture product feedback and improve support documentation