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Customer Support Specialist
Skills
Account ManagementAdministrationContact CentersCustomer ExperienceEasily AdaptableLeadershipSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2 years P&C insurance experience preferred
- 5 years customer service experience
- 1 or more years vet tech or pet health experience preferred
- Strong computer proficiency with multiple platforms
- Excellent communication skills for difficult conversations
- Highly organized with strong attention to detail
- Self-motivated and able to work remotely
- Positive energetic can-do attitude
- Flexible and adaptable in a growing company
Nice to have
- Pet passion
- Teamwork
- High energy
- Adaptable
- Professionalism
- Respect for diversity
Day to day
- Handle inbound calls texts tickets and chats from policyholders prospective clients and external parties
- Explain coverage policy terms claim outcomes and account transactions with clarity and empathy
- Process transactions update account information and support payment collection and outreach while working across multiple platforms