RRemoteville
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Customer Support Specialist

Skills
Professional SkillsTrainingCustomer Relationship ManagementCustomer SupportEnglishForwardingJob Description Development
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Fluent in Lao and English
  • Excellent oral and written communication skills
  • Ability to conduct polite professional dialogue
  • Ability to work with large volumes of information
  • Attention to detail and accuracy in documentation
  • Proficiency in PC and basic office programs
  • Skills in CRM systems and specialized software

Nice to have

  • Professional demeanor
  • Sharp attention to detail
  • Customer focused
  • Bilingual

Day to day

  • Manage omni-channel customer interactions across calls emails and chats to resolve inquiries promptly.
  • Process returns exchanges and complaints while maintaining accurate customer records in the CRM system.
  • Collect customer feedback inform users about inquiry status and support a high-quality customer experience.

Hiring process

  • View Job Posting