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Customer Support Specialist
Skills
Accounts ReceivableAgricultureAnalytical SkillsCustomer RetentionCustomer SuccessTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Prior customer service or customer support experience
- Post-secondary degree
- Experience with accounting software or accounting principles such as CenterPoint QuickBooks or ag-specific tools
- Familiarity with the agricultural sector is highly preferred
Nice to have
- Customer Service
- Problem Solving
- Communication Skills
- Interpersonal Skills
- Technical Skills
- Teamwork
- Quality Focus
- Ethics
- Motivation
- Planning
- Organization
Day to day
- Provide timely technical support to customers and reseller partners by answering product questions and troubleshooting issues
- Assist with software installation and problem resolution across Windows operating systems while documenting each interaction in internal tracking systems
- Learn Red Wing Software products in depth, support training sessions, and collaborate with internal teams to improve documentation and customer help resources