Customer Support Specialist
Skills
Business IntelligenceBusiness Relationship ManagementCustomer ExperienceCustomer Relationship ManagementCustomer ServiceCustomer SupportEmerging Technologies
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of high-volume front-line customer service experience
- Experience with Zendesk or similar CRM system
- Strong communication skills across email phone and chat
- Previous experience working in an agile startup environment
- Ability to quickly learn new technology and become a product expert
- Reliable Wi-Fi connection
- Comfortable working on a Mac and using Slack
Nice to have
- empathetic
- caring
- nimble
- collaborative
- organized
- tech-savvy
- patient
- attentive
Day to day
- Provide personalized 1-1 customer support for Skylight Calendar and Frame customers across the full customer journey from purchase to activation to setup and ongoing use.
- Handle high-volume interactions through phone chat email and social media while delivering calm compassionate and professional service.
- Support escalated hardware and software issues identify ticket patterns and contribute to team coverage projects and customer experience improvements.