Customer Support Specialist
Skills
Analytical SkillsEnglishLearning ManagementOrganizational CapabilitiesPassportPresentation SkillsProduct Engineering
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Advanced degree plus 3 years of experience or bachelor's degree plus 5 years of experience in adult learning programs and e-learning content
- Technical understanding of electron microscopy or analytical instrumentation systems
- Strong instructional and presentation skills for in-person and virtual training
- Advanced English proficiency in verbal and written communication
- Ability to translate complex technical concepts into understandable materials
- Interpersonal skills to engage and motivate diverse learners
- Ability to work independently
- Experience with learning management systems and training program development
- Practical problem-solving and technical instruction skills
- Ability to travel up to 30-40%
- Project management and organizational capabilities
- Collaboration skills for global cross-functional teamwork
Nice to have
- Innovative mindset
- Practical approach
- Global collaboration
Day to day
- Develop and deliver training programs for internal and external customers on electron microscopy and analytical instruments.
- Translate complex technical information into clear and practical learning materials for diverse audiences.
- Collaborate with global cross-functional teams to improve training quality and customize learning paths.