Customer Support Specialist
Skills
Analytical SkillsTrainingCustomer InteractionHubspotInsurtechPlaysSpanish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Active P&C License
- 3+ years of customer support experience
- 1+ year supporting insurance products, P&C preferred
- Experience working independently in a remote role
- Self-starter mentality
- Collaborative mindset
- Comfort with fast pace and ambiguity
- Excellent written and verbal communication skills
- Strong phone support and active listening skills
- High attention to detail and strong organizational skills
- Analytical mindset and problem-solving ability
- Experience using Dialpad, HubSpot, Front, and Google Workspace
Nice to have
- Spanish fluency
- Auto Mobility Insurance experience
- Vacation Rental Insurance experience
- Insurtech background
- Startup experience
- Remote work experience
- Workflow improvement experience
Day to day
- Serve as the front line for policyholders by answering questions about policies coverage billing and claims in a clear and professional way
- Handle phone and email support with prompt thorough documentation and smart escalation of complex issues
- Work independently in a fast-paced remote team while collaborating closely on process improvements tools and workflow updates