RRemoteville
Trupanion logoTrupanion

Customer Support Specialist

Skills
Business IntelligenceBusiness Relationship ManagementTrainingContact CentersCustomer ExperienceCustomer InteractionCustomer Relationship Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of experience in a high-volume call center or customer service role
  • Ability to de-escalate difficult situations with empathy
  • Strong written and verbal communication skills
  • Experience navigating multiple digital platforms simultaneously
  • Ability to diagnose and resolve technical issues in real time
  • Proficiency using CRM systems to document and manage customer interactions
  • Experience working remotely with a reliable wired internet connection and distraction-free home office setup
  • Weekend availability required

Nice to have

  • Pet-passionate
  • Calm under pressure
  • Fast learner
  • Team-oriented
  • Detail-focused

Day to day

  • Provide responsive support to pet owners by phone chat and email while delivering a seamless member experience
  • Manage high call volumes handle complex inquiries and de-escalate sensitive situations with empathy and calm communication
  • Document interactions accurately in CRM systems collaborate with teammates in video calls and adapt quickly in a fast-paced contact center