RRemoteville

How Remoteville checks and expires listings

Trupanion logoTrupanion

Customer Support Specialist

Skills
Business IntelligenceBusiness Relationship ManagementTrainingContact CentersCustomer ExperienceCustomer InteractionCustomer Relationship Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of experience in a high-volume call center or customer service role
  • Ability to de-escalate difficult situations with empathy
  • Strong written and verbal communication skills
  • Experience navigating multiple digital platforms simultaneously
  • Ability to diagnose and resolve technical issues in real time
  • Proficiency using CRM systems to document and manage customer interactions
  • Experience working remotely with a reliable wired internet connection and distraction-free home office setup
  • Weekend availability required

Nice to have

  • Pet-passionate
  • Calm under pressure
  • Fast learner
  • Team-oriented
  • Detail-focused

Day to day

  • Provide responsive support to pet owners by phone chat and email while delivering a seamless member experience
  • Manage high call volumes handle complex inquiries and de-escalate sensitive situations with empathy and calm communication
  • Document interactions accurately in CRM systems collaborate with teammates in video calls and adapt quickly in a fast-paced contact center