Remoteville

Remote Customer Support Specialist Job in UK V7

Customer Support Specialist V7
ChatCustomer ExperienceCustomer SatisfactionCustomer SupportG2KeynoteLogicsTroubleshootinglogical thinkingproblem-solvingenglish fluencyhyper-growth environment experiencepythoncloud integrationsai applications
Entry-level/graduate - Junior (1-2 years)
UK


The training data engine for machine learning teams developing accurate AI
85+ employees
Artificial Intelligence

Open for applications

Role


Who you are

  • Experience in customer-facing support role in B2B SaaS environment
  • Logical, problem-solving thinking with ability to work unassisted
  • Fluency in English with excellent soft-skills
  • Experience in high/hyper-growth environment preferred
  • Flexibility to work outside typical hours
  • Preferred: Experience with Python and cloud integrations
  • Preferred: Demonstrable experience at the frontier of AI



What the job involves

  • Manage customer communication through email, chat, and screen share
  • Respond to support queries from customers and leads
  • Coordinate with internal teams for bug resolution and product feedback


Application process

  • 1st Hiring Manager screen
  • 2nd Written exercise
  • 3rd Interview with Head of Customer Success
  • 4th Stage panel interview and task (2 hours)

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Company


Company mission

V7 empowers customers to turn human knowledge into trustworthy AI solutions, revolutionizing problem-solving with innovative platforms like V7 Darwin and V7 Go. Our mission is to provide no-code AI workflows and expert AI models to drive success in knowledge work and beyond.




Company benefits

  • Remote role in UK and EU
  • Stock options through EMI scheme
  • Private Healthcare via Vitality
  • Learning and Development wallet of £800 per year
  • Monthly well being and mental health budget
  • Personalised benefits platform via Thanks Ben
  • Enhanced parental leave
  • Company-wide retreats in stunning locations
  • Office in Soho London with amenities
  • Paid tickets, accommodation, and travel to relevant conferences



Company values

  • Innovation
  • Trustworthiness
  • Excellence
  • Collaboration



Company HQ

London



Founders

Ashish Vaswani, Oriol Vinyals, Christian Szegedy (AI Innovators)
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