RemotevilleRemote Customer Support Specialist Job in UK V7
Customer Support Specialist V7
£ -
ChatCustomer ExperienceCustomer SatisfactionCustomer SupportG2KeynoteLogicsTroubleshootinglogical thinkingproblem-solvingenglish fluencyhyper-growth environment experiencepythoncloud integrationsai applications
Entry-level/graduate - Junior (1-2 years)
UK
The training data engine for machine learning teams developing accurate AI
85+ employees
Artificial Intelligence
Open for applications
Role
Who you are
- Experience in customer-facing support role in B2B SaaS environment
- Logical, problem-solving thinking with ability to work unassisted
- Fluency in English with excellent soft-skills
- Experience in high/hyper-growth environment preferred
- Flexibility to work outside typical hours
- Preferred: Experience with Python and cloud integrations
- Preferred: Demonstrable experience at the frontier of AI
What the job involves
- Manage customer communication through email, chat, and screen share
- Respond to support queries from customers and leads
- Coordinate with internal teams for bug resolution and product feedback
Application process
- 1st Hiring Manager screen
- 2nd Written exercise
- 3rd Interview with Head of Customer Success
- 4th Stage panel interview and task (2 hours)
Company
Company mission
V7 empowers customers to turn human knowledge into trustworthy AI solutions, revolutionizing problem-solving with innovative platforms like V7 Darwin and V7 Go. Our mission is to provide no-code AI workflows and expert AI models to drive success in knowledge work and beyond.Company benefits
- Remote role in UK and EU
- Stock options through EMI scheme
- Private Healthcare via Vitality
- Learning and Development wallet of £800 per year
- Monthly well being and mental health budget
- Personalised benefits platform via Thanks Ben
- Enhanced parental leave
- Company-wide retreats in stunning locations
- Office in Soho London with amenities
- Paid tickets, accommodation, and travel to relevant conferences
Company values
- Innovation
- Trustworthiness
- Excellence
- Collaboration
Company HQ
LondonFounders
Ashish Vaswani, Oriol Vinyals, Christian Szegedy (AI Innovators)