RRemoteville
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Customer Support Specialist

Skills
ChatCustomer ExperienceCustomer SatisfactionCustomer SupportG2KeynoteLogics
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience in customer-facing support role in B2B SaaS environment
  • Logical, problem-solving thinking with ability to work unassisted
  • Fluency in English with excellent soft-skills
  • Experience in high/hyper-growth environment preferred
  • Flexibility to work outside typical hours
  • Preferred: Experience with Python and cloud integrations
  • Preferred: Demonstrable experience at the frontier of AI

Day to day

  • Manage customer communication through email, chat, and screen share
  • Respond to support queries from customers and leads
  • Coordinate with internal teams for bug resolution and product feedback

Hiring process

  • 1st Hiring Manager screen
  • 2nd Written exercise
  • 3rd Interview with Head of Customer Success
  • 4th Stage panel interview and task (2 hours)