RRemoteville
Vehlo logoVehlo

Customer Support Specialist

Skills
ActingCross-Functional CollaborationsCustomer Relationship ManagementDocument Management SystemsInterest RatesMerchant ServicesTelecommuting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of customer support experience preferably in payment processing fintech or automotive dealership operations
  • Working knowledge of interchange PCI compliance processing systems and dispute resolution
  • Strong verbal and written communication skills with the ability to explain technical or financial concepts clearly
  • Proven problem-solving ability with a proactive ownership-oriented approach
  • Experience managing complex or escalated customer inquiries with professionalism
  • Proficiency in Microsoft Office and Salesforce
  • High attention to detail and strong organizational habits

Nice to have

  • Proactive
  • Detail-oriented
  • Organized
  • Collaborative
  • Customer-focused

Day to day

  • Provide timely professional support to existing merchants across phone email and chat.
  • Investigate and resolve payment processing issues with a focus on accurate long-term solutions.
  • Collaborate closely with internal teams and maintain detailed records in CRM and support systems.