How Remoteville checks and expires listings
Customer Support Specialist
Skills
Airline TicketingContinuous ImprovementCustomer InteractionCustomer Relationship ManagementEmerging TechnologiesKnowledge BaseLife Sciences
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree or higher in bioinformatics genomics or a life sciences discipline
- Strong knowledge of bioinformatics precision medicine or workflow automation
- Proven experience providing technical support in a specialized domain
- Excellent problem solving and troubleshooting skills
- Strong customer service and communication skills
- Ability to work independently and collaboratively within a team
- Familiarity with software applications operating systems and networking concepts
- Proficiency with help desk software CRM systems and support tools
- Demonstrated involvement in cross functional projects and business wide initiatives
- Willingness to continuously learn and expand technical knowledge
- Ability to communicate technical information to technical and non technical stakeholders
- Strong organizational and time management skills
- Ability to mentor and provide guidance to junior team members
- Ability to reduce escalations and deputize for management in their absence
- Desire to contribute to company growth through exceptional technical support and business projects
Nice to have
- Detail oriented
- Collaborative
- Empathetic
- Curious
- Mission driven
Day to day
- Provide specialized technical support to customers in bioinformatics precision medicine and workflow automation
- Resolve complex product and domain issues by troubleshooting with internal teams and customers
- Create support documentation knowledge base articles and best practices while contributing to cross functional initiatives