Customer Support Specialist
Skills
Airline TicketingContinuous ImprovementCustomer InteractionCustomer Relationship ManagementEmerging TechnologiesKnowledge BaseLife Sciences
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree or higher in bioinformatics genomics or a life sciences discipline
- Strong knowledge of bioinformatics precision medicine or workflow automation
- Proven experience providing technical support in a specialized domain
- Excellent problem solving and troubleshooting skills
- Strong customer service and communication skills
- Ability to work independently and collaboratively within a team
- Familiarity with software applications operating systems and networking concepts
- Proficiency with help desk software CRM systems and support tools
- Demonstrated involvement in cross functional projects and business wide initiatives
- Willingness to continuously learn and expand technical knowledge
- Ability to communicate technical information to technical and non technical stakeholders
- Strong organizational and time management skills
- Ability to mentor and provide guidance to junior team members
- Ability to reduce escalations and deputize for management in their absence
- Desire to contribute to company growth through exceptional technical support and business projects
Nice to have
- Detail oriented
- Collaborative
- Empathetic
- Curious
- Mission driven
Day to day
- Provide specialized technical support to customers in bioinformatics precision medicine and workflow automation
- Resolve complex product and domain issues by troubleshooting with internal teams and customers
- Create support documentation knowledge base articles and best practices while contributing to cross functional initiatives