RRemoteville
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Customer Support Team Leader

Skills
Attention To DetailBank AccountingCustomer SupportData EntryEasily AdaptableEscrowKey Performance Indicators
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Recruit staff according to policies
  • Ensure payroll compliance and resolve discrepancies
  • Lead, motivate, and manage staff
  • Provide guidance to team members
  • Manage teams to deliver customer needs and improve efficiency
  • Maintain highest standards of confidentiality

Nice to have

  • Recruitment Agency experience
  • NHS experience

Day to day

  • Manage payroll and support teams, ensuring delivery of functions for customer base, maintain SLAs and KPIs
  • Lead, motivate, develop, and performance manage staff to achieve best performance
  • Ensure payroll compliance, resolve discrepancies, and provide guidance to team members
  • Manage team to deliver customer needs, improve efficiency, and build positive team culture