Customer Support Team Leader (Maternity Cover)
Skills
Attention To DetailBank AccountingCustomer SupportData EntryEasily AdaptableEscrowKey Performance Indicators
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Recruit and manage staff in accordance with company policies
- Ensure payroll compliance and provide guidance to junior team members
- Demonstrate analytical and problem-solving skills
- Deliver customer needs and improve team efficiency
- Maintain high standards of confidentiality
- Communicate effectively with colleagues and senior management
- Plan and organize department activities within allocated budgets
- Stay up-to-date with industry trends and developments
- Develop effective relationships with colleagues and customers
Day to day
- Manage payroll and support teams to ensure timely and accurate processing of payroll
- Provide leadership and direction to the department
- Lead, motivate, communicate with, and develop staff
- Balance payroll accounts and resolve discrepancies
- Drive a culture of continual process improvement within the teams
- Oversee bank accounting in respect of payroll escrow accounts