Customer Support Technician

Day to day

• Being the primary point of contact for software clients offering exceptional customer support and technical assistance
• Cultivating and sustaining genuine meaningful relationships with customers ensuring they feel valued and understood
• Troubleshooting technical issues addressing customer queries and guiding them in effectively using the company's AI-driven solutions
• Ensuring timely resolution of customer issues upholding high organisational standards and potentially utilising project management tools
• Developing and managing a library of technical training resources conducting onboarding sessions for new customers
• Collaborating with the team to identify and implement creative solutions to enhance the customer experience
• Serving as the voice of the customer within the company ensuring their feedback and needs are promptly addressed
• Celebrating customer successes and contributing to a positive company culture