RemotevilleRemote Customer Support Technician Job in UK JobRack
Customer Support Technician JobRack
£1500 - £1850
ClickupCustomer ExperienceCustomer SatisfactionCustomer SupportHelp Desk SupportHubspotTroubleshootingVoice Of The Customer
Junior (1-2 years) - Mid-level (3-4 years)
UK
Where businesses hire the best remote team members from Eastern Europe and South Africa.
10+ employees
Recruitment
Open for applications
Role
Who you are
What the job involves
- Being the primary point of contact for software clients offering exceptional customer support and technical assistance
- Cultivating and sustaining genuine meaningful relationships with customers ensuring they feel valued and understood
- Troubleshooting technical issues addressing customer queries and guiding them in effectively using the company's AI-driven solutions
- Ensuring timely resolution of customer issues upholding high organisational standards and potentially utilising project management tools
- Developing and managing a library of technical training resources conducting onboarding sessions for new customers
- Collaborating with the team to identify and implement creative solutions to enhance the customer experience
- Serving as the voice of the customer within the company ensuring their feedback and needs are promptly addressed
- Celebrating customer successes and contributing to a positive company culture
Company
Company mission
JobRack helps business hire the best remote team members from Eastern Europe and South Africa. We have a hiring service where we take on all the pain of hiring remote team members and a DIY job board businesses can post roles and manage the hiring process themselves. We're real people. We pride ourselves on being helpful and friendly and we're here to help you throughout the hiring process.Company values
- We're real people. We pride ourselves on being helpful and friendly and we're here to help you throughout the hiring process.