RRemoteville
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Customer Technical Services Analyst

Skills
C&IData PrivacyDelivery OperationsDocumentationSupplier Risk ManagementSupport DocumentationTechnical Documentation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1-3 years’ experience in IT, Operations, Customer Support, or related fields required.
  • Experience with information security or third-party vendor risk management preferred.
  • Excellent problem-solving skills and strong communication capabilities essential.

Nice to have

  • Multitasking
  • Customer-centric attitude
  • ITSM or CRM experience

Day to day

  • Communicate with customers and resolve related issues via approved support channels.
  • Communicate with customer vendors and provide support for security vulnerability resolution and RiskRecon product functionality.
  • Understand technical details necessary to identify and assess security risks and recommend mitigating controls.