RemotevilleRemote Customer Technical Services Analyst Job in Washington, United States Mastercard
Customer Technical Services Analyst Mastercard
$59000 - $94000
C&IData PrivacyDelivery OperationsDocumentationSupplier Risk ManagementSupport DocumentationTechnical DocumentationTechnical ServicesTraining Material
Junior (1-2 years) - Mid-level (3-4 years)
WashingtonUnited States
37390+ employees
Security
Open for applications
Role
Who you are
- 1-3 years’ experience in IT, Operations, Customer Support, or related fields required.
- Experience with information security or third-party vendor risk management preferred.
- Excellent problem-solving skills and strong communication capabilities essential.
Desirables
- Multitasking
- Customer-centric attitude
- ITSM or CRM experience
What the job involves
- Communicate with customers and resolve related issues via approved support channels.
- Communicate with customer vendors and provide support for security vulnerability resolution and RiskRecon product functionality.
- Understand technical details necessary to identify and assess security risks and recommend mitigating controls.
Company
Company mission
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.Company benefits
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks new parent leave)
- 401k with a best-in-class company match
Company values
- Innovation
- Safety
- Inclusivity
- Global Reach