Remote Customer Technical Support Engineer Job in United States Scion Staffing

Who you are

• Must be able to work 10:30 am to 5 pm Eastern time Monday-Friday
• Expertise in Python
• Ability to write script for API queries
• API experience including knowledge on how to query use
• Strong customer relations interpersonal skills
• Experience with tools that process CSV JSON and other file formats
• Experience in customer service help desk technical support role
• Experience in researching ways to solve new issues
• Experience in finance or crypto industry is a plus

Desirables

• Strong customer relations/interpersonal skills
• API experience
• Experience with CSV, JSON
• Experience with Zendesk and Slack
• Experience in finance/crypto
• Python expertise
• Technical support experience

What the job involves

• Support client’s inquiries and incidents via Zendesk and Slack
• Diagnose and resolve issues
• Utilize documented troubleshooting steps and procedures
• Research ways to resolve new issues that arise
• Document issues and correspondence in CRM
• Follow runbooks and documented escalation procedures as necessary

Application process

• Contact Scion Technology by submitting resume directly through this posting