Remoteville

Remote Customer Technical Support Engineer Job in United States Scion Staffing

Customer Technical Support Engineer Scion Staffing
APIComputerized System ValidationHelp Desk SupportIT EscalationJSONPythonResolving IssuesZendesk
United States


National award-winning temporary staffing agency and executive search firm with offices across the U.S.
45+ employees
Recruitment HR Consulting Staffing

Open for applications

Role


Who you are

  • Must be able to work 10:30 am to 5 pm Eastern time Monday-Friday
  • Expertise in Python
  • Ability to write script for API queries
  • API experience including knowledge on how to query use
  • Strong customer relations interpersonal skills
  • Experience with tools that process CSV JSON and other file formats
  • Experience in customer service help desk technical support role
  • Experience in researching ways to solve new issues
  • Experience in finance or crypto industry is a plus

Desirables

  • Strong customer relations/interpersonal skills
  • API experience
  • Experience with CSV, JSON
  • Experience with Zendesk and Slack
  • Experience in finance/crypto
  • Python expertise
  • Technical support experience



What the job involves

  • Support client’s inquiries and incidents via Zendesk and Slack
  • Diagnose and resolve issues
  • Utilize documented troubleshooting steps and procedures
  • Research ways to resolve new issues that arise
  • Document issues and correspondence in CRM
  • Follow runbooks and documented escalation procedures as necessary


Application process

  • Contact Scion Technology by submitting resume directly through this posting

Share this job

Hide company

More jobs at Scion Staffing

Company


Company mission

Scion Staffing, Inc. is an award-winning national executive recruitment firm and staffing agency that connects organizations with the exceptional talent they need. Our specialized divisions serve Corporate, Nonprofit, Information Technology (IT), Creative, Medical, and Executive Search sectors. Recognized globally by Forbes and the Business Times for sixteen consecutive years, we are dedicated to providing premier staffing solutions across various markets.




Company benefits

  • Steady 30 hour a week role
  • Time for your own projects
  • Great work culture
  • Experienced IT teammates
  • Role in the crypto industry



Company values

  • Excellence
  • Integrity
  • Inclusivity
  • Innovation
  • Commitment



Company HQ

San Francisco
;