RRemoteville
Scion Staffing logoScion Staffing

Customer Technical Support Engineer

Skills
APIComputerized System ValidationHelp Desk SupportIT EscalationJSONPythonResolving Issues
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Must be able to work 10:30 am to 5 pm Eastern time Monday-Friday
  • Expertise in Python
  • Ability to write script for API queries
  • API experience including knowledge on how to query use
  • Strong customer relations interpersonal skills
  • Experience with tools that process CSV JSON and other file formats
  • Experience in customer service help desk technical support role
  • Experience in researching ways to solve new issues
  • Experience in finance or crypto industry is a plus

Nice to have

  • Strong customer relations/interpersonal skills
  • API experience
  • Experience with CSV, JSON
  • Experience with Zendesk and Slack
  • Experience in finance/crypto
  • Python expertise
  • Technical support experience

Day to day

  • Support client’s inquiries and incidents via Zendesk and Slack
  • Diagnose and resolve issues
  • Utilize documented troubleshooting steps and procedures
  • Research ways to resolve new issues that arise
  • Document issues and correspondence in CRM
  • Follow runbooks and documented escalation procedures as necessary

Hiring process

  • Contact Scion Technology by submitting resume directly through this posting