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Customer Technical Support Engineer
Skills
APIComputerized System ValidationHelp Desk SupportIT EscalationJSONPythonResolving Issues
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Must be able to work 10:30 am to 5 pm Eastern time Monday-Friday
- Expertise in Python
- Ability to write script for API queries
- API experience including knowledge on how to query use
- Strong customer relations interpersonal skills
- Experience with tools that process CSV JSON and other file formats
- Experience in customer service help desk technical support role
- Experience in researching ways to solve new issues
- Experience in finance or crypto industry is a plus
Nice to have
- Strong customer relations/interpersonal skills
- API experience
- Experience with CSV, JSON
- Experience with Zendesk and Slack
- Experience in finance/crypto
- Python expertise
- Technical support experience
Day to day
- Support client’s inquiries and incidents via Zendesk and Slack
- Diagnose and resolve issues
- Utilize documented troubleshooting steps and procedures
- Research ways to resolve new issues that arise
- Document issues and correspondence in CRM
- Follow runbooks and documented escalation procedures as necessary
Hiring process
- Contact Scion Technology by submitting resume directly through this posting