Customer Value Lead
Skills
Account ManagementCarbon MarketsCustomer SuccessCustomer ValueFinanceOpsRenewable Energy
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Built repeatable delivery systems in a complex B2B or client-facing environment
- Experience in post-sale account management customer success or consulting
- Ability to quantify customer value and translate complex work into outcomes
- Comfort owning commercial outcomes including retention and forecasting
- Credibly operate with senior stakeholders and coordinate subject matter experts
- Strong fit for a zero-to-one environment and new domains
Nice to have
- Energy market familiarity
- Renewables familiarity
- Carbon market familiarity
- Mission-driven
- Team leadership experience
- AI automation minded
Day to day
- Own gross retention and renewal forecasting in close coordination with CSMs Sales and Account Management
- Build and manage customer decarbonization portfolios while directly handling procurement and fulfillment
- Create frameworks that clearly quantify customer value surface impact to stakeholders and feed insights back into product direction
- Develop and scale operational systems for a small team to make delivery repeatable and efficient
- Translate complex decarbonization work into credible commercial outcomes for executive scrutiny
Hiring process
- 1 to 2 introductory conversations with team members
- Skill or experience interview
- Virtual or in-person interview panel