Customer Voice and Review Committee Member
Skills
Analytical SkillsCustomer ExperienceCustomer SatisfactionMarketingNegotiationResearch SkillsTeam Leadership
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Confidently represent customer views with lived experience and facts
- Commitment to Yorkshire Housing values, openness, and equality of opportunity
- Ability to dedicate around two days a month to the role
- Willingness to engage in a creative selection process
Nice to have
- Confident
- Customer advocate
- Proactive
- Committed
- Values-driven
- Open-minded
Day to day
- Join a committee of 13 customers as an advocate for customer voices at Yorkshire Housing
- Provide proactive recommendations and ideas for service improvements
- Attend monthly meetings, excluding August and December, and perform preparatory work such as reading papers and reviewing data
Hiring process
- Submit application online via recruitment platform
- Personalized application process
- Access candidate portal
- Submit by 30th August 2024