Remote Danish Customer Service Advisor Job in UK GIMO Global Interactive Marketing Online Ltd

Who you are

• Danish native speaker
• Previous customer support experience for at least 2 years
• Computer literate and able to multitask
• Able to work well in a fast-paced environment
• Able to work to targets
• Self-motivated, focused and assertive
• Previous experience/knowledge of RG/AML policies desirable but not necessary

Desirables

• Previous experience or knowledge of RG
• Previous experience or knowledge of AML policies

What the job involves

• Communicating with customers through email, online chat, telephone, and other channels
• Responding promptly to customer inquiries and following up on queries
• Understanding products inside and out to answer questions
• Handling and resolving customer complaints
• Assessing customer requirements and aiming to resolve queries first time whenever possible
• Liaising and coordinating with back offices when necessary
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Ensuring customer satisfaction and providing professional customer support
• Reaching SLAs including weekends shifts