RRemoteville
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Data Capture Representative

Skills
Amdocs CRMAnalytical SkillsData ProcessingDisbursementsElectronic Data CaptureGEDIBM Iseries
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High School diploma or GED
  • Minimum two years data entry customer service or related experience in a Mortgage or Banking environment preferred
  • Basic understanding of mortgage escrow accounts or homeowners insurance
  • Excellent interpersonal and customer service skills for making and receiving calls from insurance agencies
  • Strong organizational analytical and attention to detail skills
  • Excellent verbal and written communication skills
  • Proficient computer and accurate keyboard skills in MS Word and Excel
  • Working knowledge of general office equipment such as phone system copier scanner and similar equipment
  • Able to sit for long periods performing sedentary activities
  • Able to lift up to 20 lbs of files supplies or documents
  • Able to work flexible hours including early mornings late evenings or weekends
  • Able to multi-task and be adaptable to change
  • Able to meet department expectations and handle repetitive work

Nice to have

  • Detail-oriented
  • Organized
  • Analytical
  • Adaptable
  • Customer-focused

Day to day

  • Enter verify research review and update insurance data in the computer system with high accuracy
  • Make outbound calls to insurance agencies and companies to clarify information and resolve discrepancies
  • Research documents websites and system updates to match files correctly and process corrective insurance payments

Hiring process

  • Click the appropriate apply button
  • Pre-employment drug testing