RRemoteville

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Delivery Lead

Skills
Integration ArchitectureBusiness Relationship ManagementCustomerEnterprise Resource PlanningProgram ManagementProject ManagementSolution Architecture
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 6+ years in implementation program management or professional services delivery at a SaaS or enterprise software company
  • Proven experience managing multi-phase multi-stakeholder implementation programs
  • Strong executive-level customer communication and relationship management skills
  • Experience coordinating cross-functional delivery teams without direct management authority
  • Familiarity with technical implementation concepts including data migration system configuration and integration architecture
  • Ability to hold technical workstreams accountable and escalate issues effectively

Nice to have

  • Organized
  • Decisive
  • Clear communicator
  • Structured
  • Adaptable
  • Influential
  • Trusted advisor

Day to day

  • Own the end-to-end success of complex multi-product customer implementations and keep programs on schedule and in scope
  • Lead a cross-functional delivery trio and coordinate execution across Implementation Product Engineering Customer Success and Support
  • Serve as the primary delivery leader for enterprise customers manage escalations and guide workflow changes with trusted product expertise