RRemoteville

How Remoteville checks and expires listings

Trackunit logoTrackunit

Delivery Manager

Skills
BoardingCustomer SatisfactionCustomer-Focused SellingManaging Project BudgetsOemsOnboardingTelematics
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Undergraduate degree preferably in Business Economics IT or Engineering.
  • Experience leading projects in a consulting environment with interpersonal abilities to cultivate good customer relationships.
  • Significant leadership skills including a history of increasing leadership responsibility and career growth in process improvement.
  • Good verbal and written communication skills with audiences of all levels.
  • Highly experienced with PowerPoint Excel Word and familiar with tools like Asana and PlanHat.
  • Experience managing project budgets forecasts and people resources.
  • Self-starter with the initiative to thrive independently coupled with a proactive stance on problem-solving with the skill to inspire team members.
  • Adaptable and agile ready to pivot in response to the diverse nature of the business environment.
  • A forward thinking mindset and customer centricity.

Nice to have

  • French or German
  • Telematics knowledge
  • Technical expertise

Day to day

  • Define implement and execute on multiple projects such as on-boarding of OEMs (Original Equipment Manufacturers) and rental customer to the Factory Fit program; managing key projects such as the performance of OEM quality of installations and data upon transfer to the rental customer; and setting project goals with internal engineering teams to improve the tools and processes.
  • Lead as a primary point of contact to our OEMs within the Factory Fit program through on-boarding training and program support.
  • Educate OEM customers on telematics and business value outcomes when integrating telematics devices to their equipment through discovery workshops as lead generator for our commercial team.
  • Report weekly program status updates including forecasting volume of installed devices key milestones of the OEMs within the on-boarding cycle from discovery to installation and transfer to the rental customers and overall program health.
  • Track and monitor the performance of the program against the monthly quarterly and yearly targets.
  • Manage escalations on customers’ request to ensure customer satisfaction.
  • Proactively identify potential program roadblocks that impedes meeting the customers requirements define and execute on mitigation solutions and develop contingency plans.
  • Be a trusted advisor to our rental customers on the Factory Fit Program by applying industry knowledge and understanding of common best practices on telematics and integration with OEM equipment.
  • Review rental customers fleet purchases and making recommendations on equipment configurations to ensure the rental customer is receiving the most data out of the equipment leveraging the data and insights Trackunit has on OEM equipment.
  • Perform qualitative and quantitative evaluations to identify risks make recommendations and conduct delivery of recommendations.

Hiring process

  • Meet and greet on videocall with hiring manager and relevant colleagues
  • Personality-based interview with online assessment (Hogan) feedback and discussion
  • Assignment-specific interview with case presentation
  • Offer presentation and walk through