RRemoteville

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Deployment Engineer

Skills
Customer ServiceInternet Protocol SuiteNetworkingSystem DeploymentTechnical AbilityTechnical SupportTechnical Understanding
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s Degree (or equivalent experience)
  • Ability and desire to travel frequently
  • Self-starter who is comfortable getting the job done without much assistance
  • Relentlessly resourceful, always thinking outside the box to solve complex problems
  • Strong communication skills
  • Ability to lift 50 pounds or more

Nice to have

  • Prior IT or tech repair experience
  • Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components

Day to day

  • Traveling the country launching new locations and helping customers (50-75% travel is expected)Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product
  • Respond to customer escalations and inquiries, when needed seeking partners to assist
  • Maintain a subject-matter expert level of knowledge of deployment systems and software
  • Installing kiosks to ensure our customers and clients are set up for success
  • Planning and preparing for deployments
  • Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person