RemotevilleRemote Deployment Engineer Job in Nashville, TN Mashgin
Deployment Engineer Mashgin
$ -
Customer ServiceInternet Protocol SuiteNetworkingSystem DeploymentTechnical AbilityTechnical SupportTechnical UnderstandingTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
NashvilleTN
World's fastest AI powered Touchless self-checkout ecosystem. YC W15.
80+ employees
Artificial IntelligenceRetailSaaSHardware
Role
Who you are
- Bachelor’s Degree (or equivalent experience)
- Ability and desire to travel frequently
- Self-starter who is comfortable getting the job done without much assistance
- Relentlessly resourceful, always thinking outside the box to solve complex problems
- Strong communication skills
- Ability to lift 50 pounds or more
Desirables
- Prior IT or tech repair experience
- Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components
What the job involves
- Traveling the country launching new locations and helping customers (50-75% travel is expected)Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product
- Respond to customer escalations and inquiries, when needed seeking partners to assist
- Maintain a subject-matter expert level of knowledge of deployment systems and software
- Installing kiosks to ensure our customers and clients are set up for success
- Planning and preparing for deployments
- Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person
Company
Company mission
At Mashgin, we are developing the future of checkout experiences. We aim to reduce the friction between customer desires and their ability to be on their way. Our ecosystem is anchored by the only 3D computer vision and deep learning based checkout system in the world. With customers across a wide spectrum of verticals including the NFL, MLB, and Aramark, our company and product adoption are growing at a rapid pace.Company benefits
- An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
- Excellent health, dental and vision insurance for you and your dependents
- 401k plan
- Flexible PTO policy
- Competitive salary in a small, rapidly scaling company
Company values
- We value autonomy of work, a relentless obsession with customer experience (both our customers and their end-customers), and a culture of respect and fun.