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Desktop Governance & Compliance Operations Specialist
Skills
ComptiaDocumentationExcel PivotHelp Desk SupportMeeting FacilitationPivot TablesPresentations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in IT or related field or equivalent combination of education, training, and experience
- Working knowledge of asset management, MECM/SCCM platform, ServiceNow, MS Office suite, and other related tools and technologies
- Strong communication and documentation skills for writing technical and end-user documentation
- Experience in supporting and facilitating risk and compliance audits, including progress tracking, status reporting, and artifact collection
- Strong organizational, planning, and time management skills with ability to prioritize and execute tasks
- Strong research, analytical, and problem-solving skills using pivot tables and other related tools and reporting
- Experience in project management and meeting facilitation
- Strong communication and presentation skills for presenting findings, conclusions, and other information to various audiences
- Experience in guiding and mentoring others
- Self-starter with a positive attitude and willingness to hit the ground running
- Diplomatic in exchanging information and addressing sensitive issues
Nice to have
- CGRC Certification
- CompTIA Certification
Day to day
- Ensure end-user computing environment maintains operational efficiency and stability in a secure technical environment
- Support audit and risk compliance, govern new software, and rationalize applications
- Collaborate with various governing bodies regarding new technology, evaluate data, and perform qualitative and quantitative analysis.