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Desktop Technical Specialist
Skills
Computer ScienceJavaAsset ManagementComputer Information SystemsGovernment ServicesInterviewingSAP Controlling
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- One year of professional experience in a related occupational field including deskside services support
- Or an associate's degree in a related technical field such as Computer Science Computer Information Systems or Cybersecurity
- Experience with Windows desktop operating systems and Microsoft Office Professional preferred
- Knowledge of ticket-based incident support systems preferred
- Operational experience configuring deploying and managing desktops laptops and tablets in LAN and WAN environments preferred
- Basic troubleshooting experience for hardware software and end-user issues preferred
Nice to have
- User-focused
- Highly motivated
- Entry-level
- Collaborative
- Adaptable
Day to day
- Provide targeted Tier I/II desktop support to a diverse user base across desktops laptops and tablets
- Troubleshoot and resolve hardware and software issues in Microsoft Adobe Java and other production environments
- Monitor incidents problems and change orders then follow up to ensure timely resolution
- Manage asset information systems and deploy or rebuild computers to support reliable workplace operations
Hiring process
- Complete the online application
- Answer supplemental questions
- Acknowledge Colorado residency and remote-work requirements
- Submit for review