RRemoteville
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Dev Support Engineer

Skills
C#EscrowFiddlerIdentifying IssuesServer AdministrationTroubleshootingWeb Technologies
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience with C# or equivalent object-oriented language.
  • Ability to write and diagnose SQL queries.
  • Experience with monitoring tools like Application Insights or Elastic.
  • Strong technical/software skills, excellent organization, and interpersonal capabilities.
  • Ability to work with all levels of customers, including end-users, management, and executives.

Nice to have

  • Remote possibilities
  • IIS proficiency
  • MS Office products proficiency

Day to day

  • Support administrators and users of the Resware production platform.
  • Provide high-touch, quick-response customer support.
  • Troubleshoot customer infrastructure issues, including .Net patch levels.
  • Monitor customer sites proactively to address pain points.
  • Maintain productivity and quality standards.

Hiring process

  • Robust online onboarding program
  • Biweekly all-hands meetings
  • Variety of internal virtual events