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Developer Success Engineer

Skills
EngineeringEnglishLawMentalismProgrammingSalarySales
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • A practicing engineer with demonstrated ability to build ship and debug production software
  • Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues
  • Clear written and verbal communication for technical and non-technical audiences
  • Curious fast-learning and energized by ambiguity
  • Customer-focused with a strong understanding of underlying problems
  • Excellent spoken and written English

Nice to have

  • Teaching mindset
  • Developer experience focus
  • Community engagement
  • Open source experience
  • Multilingual

Day to day

  • Support developers, teams, and companies building with LiveKit across commercial and community channels
  • Triage, file, and fix bugs while responding to support tickets and writing sample and production-quality code
  • Update documentation and technical guides, collaborate on community technical issues, and help customers succeed on the platform