What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Be comfortable diving deep into the technical details of customers’ APIs and SDKs
- Have experience contributing to production code and be comfortable in a CLI
- Be fluent in one or more of Typescript Golang and Python
- Have excellent communication and customer management skills
- Transition rapidly from understanding 'big picture' goals to specific technical roadblocks
- Influence the product roadmap with customer learnings and craft high-impact docs usage guides and examples to improve customer experience
- Be comfortable working in a fast-paced and ambiguous environment while prioritizing and working autonomously
- Be located in the San Francisco Bay Area for in-person collaboration
Nice to have
- Expert in OpenAPI
- Experience with data serialization
- Experience with OAuth
- Experience with authentication mechanisms
- Experience parsing webhook data payloads
Day to day
- Have a high ownership and extremely visible role working every day with our prospects and customers to ensure that they have an amazing experience with Speakeasy’s growing suite of API products
- Be a primary owner of customer outcomes
- Shepherd and craft our documentation tutorials and guides to ensure that users have a delightful self-service experience
- Help scale our support process and tooling to support hundreds of enterprise customers and a rapidly growing community of freemium users
- Manage scalable slack channel operations issue tracking and customer communication
- Assist the team on feature releases communication and managing migrations