Remote Developer Success Engineer Job in San Francisco, CA Speakeasy

Who you are

• Be comfortable diving deep into the technical details of customers’ APIs and SDKs
• Have experience contributing to production code and be comfortable in a CLI
• Be fluent in one or more of Typescript Golang and Python
• Have excellent communication and customer management skills
• Transition rapidly from understanding 'big picture' goals to specific technical roadblocks
• Influence the product roadmap with customer learnings and craft high-impact docs usage guides and examples to improve customer experience
• Be comfortable working in a fast-paced and ambiguous environment while prioritizing and working autonomously
• Be located in the San Francisco Bay Area for in-person collaboration

Desirables

• Expert in OpenAPI
• Experience with data serialization
• Experience with OAuth
• Experience with authentication mechanisms
• Experience parsing webhook data payloads

What the job involves

• Have a high ownership and extremely visible role working every day with our prospects and customers to ensure that they have an amazing experience with Speakeasy’s growing suite of API products
• Be a primary owner of customer outcomes
• Shepherd and craft our documentation tutorials and guides to ensure that users have a delightful self-service experience
• Help scale our support process and tooling to support hundreds of enterprise customers and a rapidly growing community of freemium users
• Manage scalable slack channel operations issue tracking and customer communication
• Assist the team on feature releases communication and managing migrations