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Developer Support Engineer
Skills
Full-Stack DevelopmentSoftware As A ServiceContextDefaultsIT EscalationRoot CauseRuby
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years building production web applications full stack
- Hands on experience with Ruby on Rails and React with TypeScript
- Proven ownership of production issues end to end
- Experience in developer support reliability internal tooling or enablement
- AI native and comfortable using AI tools like Claude Code
- High agency extreme ownership and strong bias for action
- Exceptional communication and regular progress updates
- Startup or scale up B2B SaaS background
Nice to have
- Self starter
- Resourceful
- Collaborative
- Growth minded
- Proactive
Day to day
- Own and resolve high impact production issues from triage through diagnosis, fix, and prevention
- Build internal tooling and automation that makes customer facing and technical success teams more self sufficient
- Improve application performance with instrumentation logging monitoring and hands on optimisation while feeding root causes back to product squads