RRemoteville

How Remoteville checks and expires listings

Octopus Deploy logoOctopus Deploy

DevOps Support Manager

Skills
Driving ResultsNegotiationPerformance ReviewsSalary ReviewService-Level AgreementsZendeskNegotiation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience leading a technical team of DevOps specialists.
  • Demonstrated ability to reinforce cultural values in a technical support environment.
  • Proven track record with SLA compliance and performance management.
  • Comfortable with senior management interactions and decision-making.
  • Experienced in recruitment and team management within DevOps contexts.
  • Knowledge of Zendesk and its reporting features is beneficial.

Nice to have

  • SLA Compliance
  • Zendesk
  • Team Management

Day to day

  • Take responsibility for your team’s wellbeing and productivity.
  • Monitor compliance with SLAs and ensure high-quality outcomes.
  • Empower and drive the team to achieve collaborative success.
  • Address and resolve any team dysfunctions.
  • Set clear goals and execution plans to align team efforts with company strategy.
  • Provide proactive coaching and deliver candid feedback to foster personal growth.
  • Focus on proactive support to reduce inbound customer inquiries.

Hiring process

  • Initial chat [30 min]
  • Talent acquisition screen
  • Hiring manager chat [45-60 min]
  • Panel interview [60-90 min]