Remote DevOps Support Manager Job in United States Octopus Deploy

Who you are

• Experience leading a technical team of DevOps specialists.
• Demonstrated ability to reinforce cultural values in a technical support environment.
• Proven track record with SLA compliance and performance management.
• Comfortable with senior management interactions and decision-making.
• Experienced in recruitment and team management within DevOps contexts.
• Knowledge of Zendesk and its reporting features is beneficial.

Desirables

• SLA Compliance
• Zendesk
• Team Management

What the job involves

• Take responsibility for your team’s wellbeing and productivity.
• Monitor compliance with SLAs and ensure high-quality outcomes.
• Empower and drive the team to achieve collaborative success.
• Address and resolve any team dysfunctions.
• Set clear goals and execution plans to align team efforts with company strategy.
• Provide proactive coaching and deliver candid feedback to foster personal growth.
• Focus on proactive support to reduce inbound customer inquiries.

Application process

• Initial chat [30 min]
• Talent acquisition screen
• Hiring manager chat [45-60 min]
• Panel interview [60-90 min]