Digital Program Manager, Customer Success
Skills
Channel StrategyChurn ManagementChurnzeroCustomer SuccessGainsightMicrosoft Power BISales Operations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in Customer Success Operations Revenue Operations Sales Operations Customer Lifecycle Operations Digital Customer Success SaaS program management or similar
- Strong Salesforce.com skills including account opportunity order renewal task activity reporting dashboard and workflow concepts
- Highly analytical mindset with ability to turn customer data into insights priorities workflows and executive reporting
- Experience building or improving customer health scores risk frameworks renewal readiness processes segmentation models or customer lifecycle programs
- Experience working with dashboards BI tools or analytics teams Tableau and Snowflake preferred
- Ability to work cross functionally with Sales Support Product Finance Business Systems and Customer Success stakeholders
- Strong program management skills including ownership timelines operating cadence success metrics and adoption plans
- Practical understanding of AI automation rules based prioritization or workflow automation in a business operations environment
- Clear communication skills to explain data process and program recommendations to senior commercial leaders
Nice to have
- Analytical
- Cross-functional
- Strategic
- Process-driven
- Data-savvy
Day to day
- Build and operate a scalable customer success program that improves retention adoption and renewal readiness across a broad customer base
- Design customer segmentation health scoring and risk identification workflows using Salesforce data usage signals and support activity
- Partner cross functionally to create dashboards action lists and digital engagement programs that direct limited human resources to the highest impact accounts