Digital Service Expert (Design)
Skills
ArtifactsBackground ChecksBusinessBusiness Process ImprovementJourney MappingPsychological SafetyResearch Methods
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least five years of experience in user research and service design in complex environments
- Documented proficiency working collaboratively across the software development life cycle
- Ability to conduct user interviews usability testing and participatory design sessions
- Ability to create service blueprints journey maps wireframes prototypes and accessible interface designs
- Experience facilitating design workshops and stakeholder alignment sessions
- Knowledge of accessibility standards including WCAG 2.1 AA and inclusive design
- Experience partnering with product managers engineers architects and policy teams
- Ability to navigate complex policy compliance and technical constraints
- Ability to work in highly adaptable changing-priority environments
Nice to have
- Adaptable
- Senior generalist
- Curious
- Empathetic
- Influential
- Collaborative
- User-centered
- Inclusive
- Detail-oriented
- Facilitative
Day to day
- Lead human-centered design work on short-term, high-impact public service engagements
- Conduct user research and turn findings into clear service improvements, prototypes, and accessible designs
- Collaborate with agency stakeholders and cross-functional technologists to improve digital services for Coloradans
- Facilitate workshops, co-design sessions, and design reviews while building lasting design capability within state agencies
Hiring process
- Review your application carefully
- Submit application with only the required contents
- Participate in background check and any required post-employment screening if selected
- Relocate and reside in Colorado by the first day if selected from out of state